Returns and Cancellations
+Can I cancel my order?
An order may be cancelled within 12 hours of placing it, with no charge to the customer.
Please contact our support team to assist you for the same.
+Are all products returnable?
We regret to inform you not all products are returnable.
- Only unused products can be returned. The product should be in its original packaging and in same condition as it was delivered to you.
- Products priced below Rs. 200 are not returnable.
- Other items excluded from return are food and shampoos.
Refunds & Payments
+How long will it take to receive the refund?
Refund procedures will be initiated once Oliver Pet Care has received the product in original packaging.
We will process the refund within 7 working days. This does not include the delay by the Banks or Credit Card Issuers.
+How will I receive the refund?
The refunds will be issued using the same method of transaction used when placing the order. For e.g. if you had used your Credit Card. The refund will be credited back to your Credit Card.
+Do you provide Cash on Delivery Service?
No! We do not provide Cash on Delivery at the moment.